Tagboard Support

Troubleshooting Tagboard Embeds

If you find your Tagboard embed isn't displaying on your website, first ensure you've followed the "Embedding a Tagboard" steps correctly. If it still does not display, follow these steps to troubleshoot what might be causing an error.

1. Open browser developer tools and view console

The easiest way to do this in the Chrome browser. In the Chrome menu: and go to:
View > Developer > Javascript console

2. Check the error message in the console

Find the red error message in the console and compare it to the messages below to troubleshoot what might be wrong with your Tagboard embed.

"Tagboard not found. Please visit http://support.tagboard.com for troubleshooting help."

Most likely this tagboard has been deleted from the admin dashboard. Ensure the Tagboard still exists. If it does not, you will need to create a new tagboard and generate a new embed code.

"Embedding this Tagboard is not allowed for this domain. Please visit http://support.tagboard.com for troubleshooting help."

The domain for the website you are trying to embed on is not a valid domain as listed in the tagboard settings. To fix this, login to http://tagboard.com, go to the tagboard's settings, and click the Advanced tab. From there you will see a field titled "Embed domains". Add your domain there to make your website domain valid.

"Embedding this Tagboard is not allowed. Please visit http://support.tagboard.com for troubleshooting help."

There are some permission issues within your account. Your account may have been downgraded or certain features may have been disabled. Please reach out to success@tagboard.com to fix your account settings.

"Hashtag does not match Tagboard ID data. Please visit http://support.tagboard.com for troubleshooting help.

The tagboard hashtag (slug) in your embed code does not match the hashtag in your tagboard url. Ensure that they are the same. You might need to simply regenerate the embed code for your website from the tagboard.

3. Contact

If you're still having trouble, please reach out to support@tagboard.com for help.