This article lays out the methods in which you can contact Tagboard Support and the information to provide for efficient assistance.
Contact Support
When it comes to engaging with Tagboard's Support resources and team, there are several ways our team can assist you when it comes to working with the product.
What areas of expertise are considered Support?
- Our Knowledge Base provides self-service options. It can be used for guides, tips, and how-to's on all things Tagboard.
- Reporting technical issues or errors while using Tagboard. These issues can be sent to the Support team directly.
How to contact Support?
- Email Support@tagboard.com to create a ticket
- Create a ticket via our Customer Portal
- New to creating tickets via the Customer Portal? Register for an account.
What information should I send?
- Your Tagboard User ID, which can be found within "My Profile".
- Direct URL(s) or exact names of any production(s), graphic(s), theme(s), panel(s), embed(s), etc. that you are experiencing issues with.