{"__v":4,"_id":"54db916b9f8ef11900f4df38","category":{"__v":10,"_id":"54db91592092743700ea6f0c","pages":["54db916b9f8ef11900f4df38","54dcf58708f6b61700a691ce","550752ad485d651900722458","55247705a856802300994c5a","55247728ccc28a0d0062c586","55247747bfac4c2100ccea01","55247803cfbe400d00560529","55247847bfac4c2100ccea03","5524785cbfac4c2100ccea05","55ba9bd61b0d6637007815bd"],"project":"54c91cc37a11f60d0022a89d","version":"54c91cc37a11f60d0022a8a0","sync":{"url":"","isSync":false},"reference":false,"createdAt":"2015-02-11T17:28:57.114Z","from_sync":false,"order":1,"slug":"troubleshooting","title":"Troubleshooting"},"project":"54c91cc37a11f60d0022a89d","user":"54c91c970174630d00efa8e5","version":{"__v":13,"_id":"54c91cc37a11f60d0022a8a0","project":"54c91cc37a11f60d0022a89d","createdAt":"2015-01-28T17:30:43.744Z","releaseDate":"2015-01-28T17:30:43.744Z","categories":["54c91cc47a11f60d0022a8a1","54c91e3e7a11f60d0022a8aa","54db8ccb9f8ef11900f4df36","54db91592092743700ea6f0c","54dc2d3504fd850d0014c518","55246613ccc28a0d0062c548","552468b3a856802300994c37","552468bb724edf2b0044846c","55246d87cfbe400d00560516","55247a2dccc28a0d0062c599","554273dc8aeff51700a20e54","55b93f28feef5135009b7e2f","55b93f94feef5135009b7e31"],"is_deprecated":false,"is_hidden":false,"is_beta":false,"is_stable":false,"codename":"","version_clean":"1.0.0","version":"1.0"},"updates":[],"next":{"pages":[],"description":""},"createdAt":"2015-02-11T17:29:15.442Z","link_external":false,"link_url":"","githubsync":"","sync_unique":"","hidden":false,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":false,"order":0,"body":"Tagboard utilizes **source network public APIs** to aggregate social posts. To ensure your tagboard is receiving all of the posts your community is posting, it is important to understand a few things:\n\n* Tagboard aggregates *public posts.* Any private posts will not aggregate to Tagboard.\n* Tagboard does not aggregate native retweets or cross posts (e.g. tweets with Instagram photos)\n* Unless you're an Enterprise customer, your tagboard can be throttled based on usage across the platform\n* Source network API outages sometimes occur\n* Sometimes posts aren't indexed by the source networks in their search APIs; this can be related to a number of variables, including spam protection or how new an account is\n[block:callout]\n{\n  \"type\": \"warning\",\n  \"body\": \"Due to known limitations with data provided through Facebook APIs, posts from Facebook users cannot be guaranteed. Public posts from Pages have a greater chance of being aggregated.\",\n  \"title\": \"Facebook API\"\n}\n[/block]\nIf you find your tagboard isn't displaying posts you fully expect to be shown, we recommend checking the following:\n\n* Post privacy settings — must be set to Public\n* Hashtag spelling — often authors have misspelled the hashtag\n* Author status on the source network — some users haven't yet been established as active, so networks omit their posts from their search index\n* Tagboard keyword filter settings — make sure you haven't set your tagboard to filter posts with a particular keyword that is actually removing more than you intended\n\nIf you still have trouble, don't hesitate to contact our support team. We'll do our best to help!","excerpt":"","slug":"missing-posts","type":"basic","title":"Missing Posts"}
Tagboard utilizes **source network public APIs** to aggregate social posts. To ensure your tagboard is receiving all of the posts your community is posting, it is important to understand a few things: * Tagboard aggregates *public posts.* Any private posts will not aggregate to Tagboard. * Tagboard does not aggregate native retweets or cross posts (e.g. tweets with Instagram photos) * Unless you're an Enterprise customer, your tagboard can be throttled based on usage across the platform * Source network API outages sometimes occur * Sometimes posts aren't indexed by the source networks in their search APIs; this can be related to a number of variables, including spam protection or how new an account is [block:callout] { "type": "warning", "body": "Due to known limitations with data provided through Facebook APIs, posts from Facebook users cannot be guaranteed. Public posts from Pages have a greater chance of being aggregated.", "title": "Facebook API" } [/block] If you find your tagboard isn't displaying posts you fully expect to be shown, we recommend checking the following: * Post privacy settings — must be set to Public * Hashtag spelling — often authors have misspelled the hashtag * Author status on the source network — some users haven't yet been established as active, so networks omit their posts from their search index * Tagboard keyword filter settings — make sure you haven't set your tagboard to filter posts with a particular keyword that is actually removing more than you intended If you still have trouble, don't hesitate to contact our support team. We'll do our best to help!